Privacy Policy

As, Metglobal Turizm ve İnsan Kaynakları Danışmanlık Hizmetleri Ltd Şti, we are committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.

This Privacy Policy sets out the following:

  • What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website, mobile applications and online services;
  • Where we obtain the data from;
  • What we do with that data;
  • How we store the data;
  • Who we transfer/disclose that data to;
  • How we deal with your data protection rights;
  • And how we comply with the data protection rules.

All personal data is collected and processed in accordance with EU data protection laws.

Data Controller

"Metglobal Turizm" (referred to as"we","us","our" or"our Company" in this policy) in this policy primarily refers to Metglobal Turizm ve İnsan Kaynakları Danışmanlık Hizmetleri Ltd Şti. the main operating company of Hotelspro DMCC group of companies, and, where appropriate, to other companies in Hotelspro DMCC group or other entities over which Hotelspro DMCC exercises management control. Metglobal Turizm is the "data controller" of all personal information that is collected and used about otel.com customers for the purposes of GPDR.

We may engage third parties to provide services on our behalf. If you book a service offered by a third party (e.g. online-booking tools used by our partners) the third party will be identified in the applicable booking terms and conditions. The third party will be a"data controller" of your personal data in respect of the service they are providing. You should access the privacy policies/statements of those providers directly

What personal data we collect and for what purpose?

Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details and information about your access and use of our website.

We may collect personal data from you when you book a hotel with us (either directly or indirectly through our trusted third party partners), create an otel.com account, use our website and /or App and other websites accessible through our website and /or App, participate in a survey or competition, or when you contact us.

Specifically, we may collect the following categories of personal data:

Personal Data Platform Processing Activity Processing Purposes
E-mail address https://www.otel.com Price Warning Upon Your consent, to inform You regarding the price changes of our products.
Name- Surname, e-mail address, reservation number, story of live support conversation https://www.otel.com Live Support To provide You support on our services and products regarding Your requests, complaints, questions and comments by responding.
Name- Surname, e-mail address https://www.otel.com/accounts/login/ Sign-up/Log-in To enroll Your account.
Name- Surname, e-mail address, profile picture https://www.facebook.com Sign-up/Log-in Upon Your preferences, to enroll Your account via Your Facebook account.
Name- Surname, e-mail address, profile picture http://www.google.com A Sign-up/Log-in Upon Your preferences, to enroll Your account via Your Google account.
Name- Surname, e-mail address https://www.otel.com/accounts/login/ Advertising and Marketing Upon Your consent, to inform You regarding our new products and services.
Traffic data https://www.otel.com Information Security SecurityTo fulfill the obligations arisen from the related legislation.
Name- Surname, e-mail address, phone number, credit card information https://www.otel.com/checkout/#payment Hotel Reservation In case You buy our products and services, to conduct necessary transactions within the scope of the agreement.
e-mail address and/or phone number Contact form and mailing list or newsletter Marketing Upon Your consent, to send You newsletter and to contact You
Special categories of personal data

Personal details about your physical or mental health, alleged commission or conviction of criminal offences are considered"special categories of personal data"under the GDPR and applicable data protection laws. We will only process such data where you have given your explicit consent, for example where you request special assistance before or during your stay, we will need to provide this information to the staff or our service providers of those hotels so they can provide the assistance you have requested or where it is necessary to protect your vital interests or those of other people (for instance if you request special assistance), or you have deliberately made it public.

Why we process your personal data?

We may process personal data relating to You if one of the following applies:

  • You have given Your consent for one or more specific purposes. Under some legislations, we may be allowed to process personal data until You object to such processing ("opt-out"), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of personal data is subject to European data protection law;
  • Provision of personal data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof;
  • Processing is necessary for compliance with a legal obligation to which our Company is subject;
  • Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in our Company;
  • Processing is necessary for the purposes of the legitimate interests pursued by our Company or by a third party.

In any case, our Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Who we share Your personal data with and why?

Our group of companies we will share Your above mentioned personal data with our affiliated companies within the Hotelspro DMCC family, listed at metglobal.com. This sharing enables us to provide You, with Your consent as legally required, with information about products and services, both travel-related and other, which we believe, might interest You.

Third party services providers who provide data processing services to us (for example, to support the delivery of; provide functionality on; or help to enhance the security of our Online Services), or who otherwise process personal data for purposes such as credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, to facilitate the delivery of online advertising tailored to Your interests and fraud prevention. Where third-party service providers have access to data they will only collect information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.

Google Cloud Storage (Google Inc.) Hosting service Various types of Data as specified in the privacy policy of the service. Belgium Privacy Policy Privacy Shield participant.
Sentry (Functional Software, Inc.) Monitoring service Various types of Data as specified in the privacy policy of the service United States Privacy Policy
New Relic Monitoring service New Relic Integrated means that it filters all traffic of otel.com, i.e., communication between the Application and you’re your browser or device, while also allowing analytical data on otel.com to be collected. Various types of Data as specified in the privacy policy of the service. United States Privacy Policy Privacy Shield participant.
PayPal.Inc Payment services which allows You to make online payments. Various types of Data as specified in the privacy policy of the service. See the PayPal privacy policy Privacy Policy
MyBank UniCredit Payment Services provided by UniCredit S.p.A. Various types of Data as specified in the privacy policy of the service. Italy Privacy Policy
Gravatar (Automattic Inc.) Image visualization service provided by Automattic Inc. that allows otel.com to incorporate content of this kind on its pages. Please note that if Gravatar images are used for comment forms, the commenter's email address or parts of it may be sent to Gravatar - even if the commenter has not signed up for that service. Email address, usage data. United States Privacy Policy

Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our Online Services. You can tell when a third-party business partner is involved in a product or service You have requested because Your name will appear, either alone or with ours. If You choose to access these optional services, we will on occasions share information about You such as Your name and email address, Your address, payment details and other relevant information, with those partners. An example of a business partner would be a third-party loyalty program that You will earn points for, through a booking.

Travel suppliers such as hotel, airline, car rental, insurance, Property Owners, and, where available, activity providers, rail and cruise lines, who fulfil Your travel reservations. All services provided by a third-party supplier are described as such. Please note that these suppliers also may contact You as necessary to obtain additional information about You, facilitate Your travel reservation, or respond to a review You may submit in accordance with Your own independent Privacy Policy. From time to time we share anonymous reviews with our hotel suppliers. On such occasions we do not share reviewer names or contact information unless You have explicitly told us that we may. We are not responsible for the hotel deducing Your identity from the content of Your review and contacting You directly.

Interaction with external Social Networks and Platform: This type of service allows interaction with social networks or other external platforms directly from the pages of otel.com. The interaction and information obtained through otel.com are always subject to Your privacy settings for each social network. This type of service might still collect traffic data for the pages where the service is installed, even when You do not use it. It is recommended to log out from the respective services in order to make sure that the processed data on otel.com isn’t being connected back to Your profile.

If no other legal basis applies, the personal data shall be transferred from the EU to third countries only if at least one of the following conditions is met:

  • Upon Your consent Your personal data will be transferred with our affiliated companies within the Hotelspro DMCC family, outside EU for the purposes of informing You about the services of our Group or a
    The transfer is necessary for;
  • the performance of a contract between You and our Company or of pre-contractual measures taken at Your request,
  • the conclusion or performance of a contract concluded in Your interest between our Company and another natural or legal person,
  • important reasons of public interest,
  • establishment, exercise or defense of legal claims and
  • the protection of the vital interests of the data subject or of other persons, where the data subject is physically or legally incapable of giving consent.

In such cases, our Company shall inform You about the legal bases the transfer is based on via otel.com.

You are also entitled to learn about the legal basis of personal data transfers to a country outside the Turkey or European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by our Company to safeguard Your personal data.

How we use social media?

Upon Your preference, we enroll Your account via Your social media accounts. When You access certain social media features through our Online Services, You will share information with the social media provider (such as Facebook). The information You share will be governed by the social media's privacy policy (including any data we may access via the social media provider). Social media providers should inform You about how You can modify Your privacy settings on their site.

If You connect Your Otel.com account to a social media provider, such as through"Facebook Connect," we may make available on that social media provider's platform the information related to Your use of our Services, such as our rewards and loyalty program or the reviews You post on our Online Services. Such information may also be published on that social media provider’s websites or services. Information made available on the social media provider's platform will be attributed to the social media provider account to which Your Otel.com account is connected.

The transmission of personal data as described in this Privacy Policy includes overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, as may be required, we make contractual arrangements to ensure that Your personal data is still protected in line with European standards.

Marketing

The personal data collected are used to provide You with services or to sell goods, including payment and possible delivery.
The personal data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of personal data collected by otel.com depends on the payment system used.

Where needed under applicable law, otel.com will obtain Your consent prior to processing Your personal data for direct marketing purposes.

Cookies

We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) ("Cookies") to enhance Your experience using this website. Cookies are small files which, when placed on Your device, enable us to provide certain features and functionality.

You have the option to permit installation of such Cookies or subsequently disable them. You may accept all cookies, or instruct the device to provide notice at the time of installation of cookies, or refuse to accept all cookies by adjusting the relevant cookie retention function in Your device. However, in the event of Your refusal to install cookies, the website may be unable to operate as designed.

For more information about our Cookies policy, click here.

Children

The services offered by otel.com are not directed at children under 16 years old. For children Younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. In limited cases as part of a reservation, purchase of other travel-related services, or in exceptional other circumstances (such as features addressed to families), otel.com may collect and use information of children only as provided by the parent or guardian or with their consent. If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian.

We do not knowingly or intentionally collect personal data from children under the age of 16 years old for any purpose. If You believe that we have personal data of a child under this age, please contact us at dataprivacy@otel.com and we will destruct immediately such data.

How we ensure the safeguard of Your personal data?

Otel.com has a high level of awareness on processing personal data and ensuring sufficient data security level. Therefore, Your personal data is being processed and stored by taking any necessary and sufficient administrative and technical measures, for the durations the processing purpose requires to, and in any case for the durations mentioned under the laws.

As otel.com, we use appropriate business systems and procedures to protect and safeguard the personal data You give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the personal data. The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to our Company, in some cases, the personal data may be accessible to certain types of persons in charge, involved with the operation of otel.com (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by our Company. The updated list of these parties may be requested from our Company at any time.

How long we retain your Personal Data?

We will retain Your personal data for as long as we deem it necessary to enable You to use our services, to provide our services to You (including maintaining your online account (if created)), to comply with applicable laws, to resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement.

Our Company may be allowed to retain personal data for a longer period whenever You have given consent to such processing, as long as such consent is not withdrawn.

Furthermore, our Company may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, personal data shall be deleted, destructed or anonymized. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

Your Rights
You may exercise certain rights regarding Your personal data processed by our Company.
In particular, You have the right to do the following:

  • Withdraw Your consent at any time. You have the right to withdraw consent where they have previously given Your consent to the processing of Your personal data.
  • Object to processing of Your personal data. You have the right to object to the processing of Your Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access Your Data. You have the right to learn if personal data is being processed by our Company, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. You have the right to verify the accuracy of Your personal dta and ask for it to be updated or corrected.
  • Restrict the processing of Your personal data. You have the right, under certain circumstances, to restrict the processing of Your personal data. In this case, our Company will not process Your personal data for any purpose other than storing it.
  • Have Your personal data deleted or otherwise removed. You have the right, under certain circumstances, to obtain the erasure of Your personal data from our Company.
  • Receive Your Data and have it transferred to another controller. You have the right to receive Your Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on Your consent, on a contract which You is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. You have the right to bring a claim before Your competent data protection authority.
How"Do Not Track" requests are handled

Otel.com does not support"Do Not Track" requests. To determine whether any of the third-party services it uses honor the"Do Not Track" requests, please read their privacy policies.

Changes to this policy

Our Company reserves the right to make changes to this policy at any time by giving notice to You on this page and possibly within otel.com and/or - as far as technically and legally feasible - sending a notice to You via any contact information available to You. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Contact Us

Metglobal Turizm ve İnsan Kaynakları Danışmanlık Hizmetleri Ltd Şti controls the processing of personal data as described in this Privacy Policy. Metglobal Turizm ve İnsan Kaynakları Danışmanlık Hizmetleri Ltd Şti is a limited liability company, incorporated under the laws of Turkey and has its offices at Ç.Havuzlar Mh.E.Londra Asf.Cd. Kuluçka Mer.D2 Blk 151/1F/201 Esenler, İstanbul.

If You have any questions about this Privacy Policy or our processing of Your personal data, please contact our data protection team via dataprivacy@otel.com For questions about Your reservation, contact our customer service team through the contact page.

If we make any material changes to this privacy policy we will post the updated privacy policy here. Please check this page frequently to see any updates or changes to this privacy policy.