As, Metglobal Turizm ve İnsan Kaynakları Danışmanlık Hizmetleri Ltd Şti, we are committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
All personal data is collected and processed in accordance with EU data protection laws.
"Metglobal Turizm" (referred to as"we","us","our" or"our Company" in this policy) in this policy primarily refers to Metglobal Turizm ve İnsan Kaynakları Danışmanlık Hizmetleri Ltd Şti. the main operating company of Hotelspro DMCC group of companies, and, where appropriate, to other companies in Hotelspro DMCC group or other entities over which Hotelspro DMCC exercises management control. Metglobal Turizm is the "data controller" of all personal information that is collected and used about otel.com customers for the purposes of GPDR.
We may engage third parties to provide services on our behalf. If you book a service offered by a third party (e.g. online-booking tools used by our partners) the third party will be identified in the applicable booking terms and conditions. The third party will be a"data controller" of your personal data in respect of the service they are providing. You should access the privacy policies/statements of those providers directly
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details and information about your access and use of our website.
We may collect personal data from you when you book a hotel with us (either directly or indirectly through our trusted third party partners), create an otel.com account, use our website and /or App and other websites accessible through our website and /or App, participate in a survey or competition, or when you contact us.
Specifically, we may collect the following categories of personal data:
|Personal Data||Platform||Processing Activity||Processing Purposes|
|E-mail address||https://www.otel.com||Price Warning||Upon Your consent, to inform You regarding the price changes of our products.|
|Name- Surname, e-mail address, reservation number, story of live support conversation||https://www.otel.com||Live Support||To provide You support on our services and products regarding Your requests, complaints, questions and comments by responding.|
|Name- Surname, e-mail address||https://www.otel.com/accounts/login/||Sign-up/Log-in||To enroll Your account.|
|Name- Surname, e-mail address, profile picture||https://www.facebook.com||Sign-up/Log-in||Upon Your preferences, to enroll Your account via Your Facebook account.|
|Name- Surname, e-mail address, profile picture||http://www.google.com||A Sign-up/Log-in||Upon Your preferences, to enroll Your account via Your Google account.|
|Name- Surname, e-mail address||https://www.otel.com/accounts/login/||Advertising and Marketing||Upon Your consent, to inform You regarding our new products and services.|
|Traffic data||https://www.otel.com||Information Security||SecurityTo fulfill the obligations arisen from the related legislation.|
|Name- Surname, e-mail address, phone number, credit card information||https://www.otel.com/checkout/#payment||Hotel Reservation||In case You buy our products and services, to conduct necessary transactions within the scope of the agreement.|
|e-mail address and/or phone number||Contact form and mailing list or newsletter||Marketing||Upon Your consent, to send You newsletter and to contact You|
Personal details about your physical or mental health, alleged commission or conviction of criminal offences are considered"special categories of personal data"under the GDPR and applicable data protection laws. We will only process such data where you have given your explicit consent, for example where you request special assistance before or during your stay, we will need to provide this information to the staff or our service providers of those hotels so they can provide the assistance you have requested or where it is necessary to protect your vital interests or those of other people (for instance if you request special assistance), or you have deliberately made it public.
We may process personal data relating to You if one of the following applies:
In any case, our Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Our group of companies we will share Your above mentioned personal data with our affiliated companies within the Hotelspro DMCC family, listed at metglobal.com. This sharing enables us to provide You, with Your consent as legally required, with information about products and services, both travel-related and other, which we believe, might interest You.
Third party services providers who provide data processing services to us (for example, to support the delivery of; provide functionality on; or help to enhance the security of our Online Services), or who otherwise process personal data for purposes such as credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, to facilitate the delivery of online advertising tailored to Your interests and fraud prevention. Where third-party service providers have access to data they will only collect information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.
Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our Online Services. You can tell when a third-party business partner is involved in a product or service You have requested because Your name will appear, either alone or with ours. If You choose to access these optional services, we will on occasions share information about You such as Your name and email address, Your address, payment details and other relevant information, with those partners. An example of a business partner would be a third-party loyalty program that You will earn points for, through a booking.
Interaction with external Social Networks and Platform: This type of service allows interaction with social networks or other external platforms directly from the pages of otel.com. The interaction and information obtained through otel.com are always subject to Your privacy settings for each social network. This type of service might still collect traffic data for the pages where the service is installed, even when You do not use it. It is recommended to log out from the respective services in order to make sure that the processed data on otel.com isn’t being connected back to Your profile.
If no other legal basis applies, the personal data shall be transferred from the EU to third countries only if at least one of the following conditions is met:
In such cases, our Company shall inform You about the legal bases the transfer is based on via otel.com.
You are also entitled to learn about the legal basis of personal data transfers to a country outside the Turkey or European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by our Company to safeguard Your personal data.
If You connect Your Otel.com account to a social media provider, such as through"Facebook Connect," we may make available on that social media provider's platform the information related to Your use of our Services, such as our rewards and loyalty program or the reviews You post on our Online Services. Such information may also be published on that social media provider’s websites or services. Information made available on the social media provider's platform will be attributed to the social media provider account to which Your Otel.com account is connected.
The personal data collected are used to provide You with services or to sell goods, including payment and possible delivery. The personal data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of personal data collected by otel.com depends on the payment system used.
Where needed under applicable law, otel.com will obtain Your consent prior to processing Your personal data for direct marketing purposes.
You have the option to permit installation of such Cookies or subsequently disable them. You may accept all cookies, or instruct the device to provide notice at the time of installation of cookies, or refuse to accept all cookies by adjusting the relevant cookie retention function in Your device. However, in the event of Your refusal to install cookies, the website may be unable to operate as designed.
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The services offered by otel.com are not directed at children under 16 years old. For children Younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. In limited cases as part of a reservation, purchase of other travel-related services, or in exceptional other circumstances (such as features addressed to families), otel.com may collect and use information of children only as provided by the parent or guardian or with their consent. If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian.
We do not knowingly or intentionally collect personal data from children under the age of 16 years old for any purpose. If You believe that we have personal data of a child under this age, please contact us at email@example.com and we will destruct immediately such data.
Otel.com has a high level of awareness on processing personal data and ensuring sufficient data security level. Therefore, Your personal data is being processed and stored by taking any necessary and sufficient administrative and technical measures, for the durations the processing purpose requires to, and in any case for the durations mentioned under the laws.
As otel.com, we use appropriate business systems and procedures to protect and safeguard the personal data You give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the personal data. The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to our Company, in some cases, the personal data may be accessible to certain types of persons in charge, involved with the operation of otel.com (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by our Company. The updated list of these parties may be requested from our Company at any time.
We will retain Your personal data for as long as we deem it necessary to enable You to use our services, to provide our services to You (including maintaining your online account (if created)), to comply with applicable laws, to resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement.
Our Company may be allowed to retain personal data for a longer period whenever You have given consent to such processing, as long as such consent is not withdrawn.
Furthermore, our Company may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted, destructed or anonymized. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
You may exercise certain rights regarding Your personal data processed by our Company.
In particular, You have the right to do the following:
Otel.com does not support"Do Not Track" requests. To determine whether any of the third-party services it uses honor the"Do Not Track" requests, please read their privacy policies.
Our Company reserves the right to make changes to this policy at any time by giving notice to You on this page and possibly within otel.com and/or - as far as technically and legally feasible - sending a notice to You via any contact information available to You. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.