Cookie Policy

OTEL.COM
COOKIE POLICY

As, Met Global Turizm Ve İnsan Kaynaklari Danişmanlik Hizmetleri Limited Şirketi ("otel.com";"Our Company";"we"), we are willing to ensure that your visit to our site is smooth, reliable and as useful to you as possible. To help us do this, we use cookies.

  • What are cookies?
  • What types of cookies do we use?
  • How can you manage your cookies?
  • Where can I get further information?
What are cookies?

Cookies are small bits of information that are placed on your computer or mobile device when you visit almost any website. Cookies do not recognise you personally and are not harmful to your computer or mobile device. They are used by websites you visit in order to improve your experience on the website.

For instance, we use cookies on our site to allow you to login without having to type your login name each time. Other cookies help us to understand what did and didn’t interest you about our website so we can provide you with features that are more relevant and useful to you next time you visit. We and some of our partners also use cookies on our site to measure the effectiveness of advertising on our site and how visitors use our site.

As well as setting some cookies ourselves"first party cookies", we also work with some partners to help give you access to even more great features on our site. These partners set"third party cookies" which enable their features to be provided on or through our website (such as advertising or videos). Third party cookies do not recognise personally but can recognise your computer when it visits Otel.com and other websites. This helps to ensure you get the best experience possible when visiting these sites.

Some cookies, called"session cookies", stay on your computer only while your website browser is open and are deleted automatically once you close your browser. Other cookies, called"persistent cookies", remain on your computer or mobile device after your browser is closed. This enables websites to recognise your computer when you later re-open your browser to give you as smooth a browsing experience as possible.

What types of cookies do we use?
  • Essential cookies

These cookies help you to move around our site and use all its essential features. Without these cookies, our website would not work properly and you would not be able to use features such as the shopping basket or the secure customer account pages.

Source Personal Data Purpose
Hotelspro DMCC email address, phone number Contacting the User
Hotelspro DMCC various types of Data Data transfer outside the EU
Hotelspro DMCC Country, email address, first name, last name Registration and authentication
  • Performance and analytics cookies

At otel.com, we want to make your experience on our website as smooth and as enjoyable as possible. Performance and analytics cookies help us understand how our website is being used and how we can improve your experience on it. These cookies cannot identify you personally; rather than provide us with anonymous information to help us understand which parts of our website interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our website and we also use them to help us monitor how our visitors reach our sites and how effective our advertising is.

We use the personal and usage data collected through cookies to create or update Your profiles. This type of data processing allows us to evaluate user choices, preferences and behavior for the purposes outlined in the respective section of this document. Your profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. You always has a right to object to this kind of profiling activity.

Source Personal Data Purpose
Adobe Analytics Cookies, Usage Data Analytics
Facebook Ads conversion tracking (Facebook pixel), Cookies, Usage Data Analytics
Google Analytics Cookies, Usage Data Analytics
Google Ads conversion tracking Cookies, Usage Data Analytics
Hotjar Form Analysis & Conversion Funnels Cookies, Usage Data Analytics
Hotjar Form Analysis & Conversion Funnels Cookies, Usage Data Analytics
Optimizely Cookies, Usage Data Content performance and features testing (A/B testing)
Awin Cookies, Usage Data Commercial affiliation
CJ Affiliate by Conversant Cookies, Usage Data Commercial affiliation
SOFORT various types of Data as specified in the privacy policy of the service Handling payments
PayPal various types of Data as specified in the privacy policy of the service Handling payments
MyBank UniCredit various types of Data as specified in the privacy policy of the service Handling payments
Google Cloud Storage various types of Data as specified in the privacy policy of the service Hosting and backend infrastructure
Sentry and New Relic various types of Data as specified in the privacy policy of the service Infrastructure monitoring
Google Tag Manager Cookies, Usage Data Tag Management
Gravatar email address, Usage Data Displaying content from external platforms
  • Functionality cookies

We use functionality cookies to save your settings on your website such as your language preference and booking information you’ve previously used when booking a hotel with us. We also use functionality cookies to remember things such as the last hotel you searched for so you can easily find it the next time you visit. Some functionality cookies are essential if you to view videos and maps on our site. We also use"flash cookies" for some of our animated content and to remember some of your preferences such as your volume settings.

Source Personal Data Purpose
Hotjar Heat Maps & Recordings Cookies, Usage Data, various types of Data as specified in the privacy policy of the service Heat mapping and session recording
  • Advertising cookies

Advertising cookies help ensure that the advertisements you see on our website are as relevant to you as possible. For example, some advertising cookies help select advertisements that are based on your interests. Others help prevent the same advertisement from continuously reappearing for you. Some of our partners may also use cookies or web beacons (a single-pixel image file) so that you see more relevant advertisements when visiting other websites. The information collected by these cookies and web beacons does not enable us or these third parties to identify your name, contact details or other personally identifying details unless you choose to provide these details.

The Owner may use the Personal and Usage Data collected through otel.com to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.

User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more, about the profiling activities performed, Users can check the relevant sections of this document.

The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

Source Personal Data Purpose
Criteo Cookies, Usage Data Advertising
Tradedoubler Cookies, Usage Data Advertising
Webgains Cookies, Usage Data Advertising
Zanox Cookies, Usage Data Advertising
Criteo Dynamic Retargeting Cookies, Usage Data Remarketing and behavioral targeting
Facebook Remarketing Cookies, Usage Data Remarketing and behavioral targeting
  • Social networking cookies

We also want to make it as easy as possible for you to share content from Otel.com with your friends through your favourite social networks. Social networking cookies, which are usually set by the social networking provider, enable such sharing to be smooth and seamless.

Source Personal Data Purpose
Hotjar Recruit User Testers Cookies, Usage Data, various types of Data Interaction with data collection platforms and other third parties
Facebook Like button and social widgets Cookies, Usage Data Interaction with external social networks and platforms
Twitter Tweet button and social widgets Cookies, Usage Data Interaction with external social networks and platforms
LiveChat Widget Cookies, Data communicated while using the service, Usage Data Interaction with external social networks and platforms
Hotjar Poll & Survey widgets Cookies, Usage Data, various types of Data Interaction with external social networks and platforms
How can you manage your cookies?

You can set or amend your browser controls to delete or disable cookies. If you choose to disable cookies on your computer or mobile device however, your access to some functionality and areas of our website may be degraded or restricted. www.allaboutcookies.org provides good simple instructions on how to manage cookies on the different types of web browsers. www.adobe.com/eeurope/special/products/flashplayer/articles/Iso/ also has a good summary of how to manage Flash cookies.

Most advertising networks offer you a way to opt out of advertising cookies. www.aboutads.info/choices/ and www.youronlinechoices.com have useful information on how to do this.

How"Do Not Track" requests are handled

Otel.com does not support"Do Not Track" requests. To determine whether any of the third-party services it uses honor the"Do Not Track" requests, please read their privacy policies.

Changes to this policy

Our Company reserves the right to make changes to this policy at any time by giving notice to You on this page and possibly within otel.com and/or - as far as technically and legally feasible - sending a notice toYou via any contact information available to You. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Contact Us

Met Global Turizm Ve İnsan Kaynaklari Danişmanlik Hizmetleri Limited Şirketi controls the processing of personal data as described in this Cookie Policy. Met Global Turizm Ve İnsan Kaynaklari Danişmanlik Hizmetleri Limited Şirketi is a limited liability, incorporated under the laws of Turkey and has its offices at Ç.Havuzlar Mh.E.Londra Asf.Cd. Kuluçka Mer.D2 Blk 151/1F/201 Esenler, İstanbul.

If you have any questions about this Cookie Policy, please contact our data protection team via dataprivacy@otel.com. For questions about your reservation, contact our customer service team through the contact page.

If we make any material changes to this privacy policy we will post the updated privacy policy here. Please check this page frequently to see any updates or changes to this privacy policy.

Strictly necessary & functional cookies
These cookies cannot be disabled. Advertising & marketing cookies

By opting in to our cookie policy, you agree to our use of cookies to display personalize ads and share information about your use of our site with our advertising and analytics partners.

If you choose to opt out, please also remember to clear any current cookies or site data from your browser otherwise you may still see targeted ads based on cookies that have been set in the past. You can find out how to do this here: www.allaboutcookies.org/manage-cookies.